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Twelve months from purchase — the exact date is printed on the card and in the email with the code. The membership itself only starts counting from the day you redeem the code in the app, not the day you bought it.
You, or anyone who receives it from you. We email you the PDF — redeem it yourself in the app, or forward or print it to give it away. The code isn't tied to an email address, so be careful who you hand it to.
Yes, to the same address, right after payment. If you ask for a refund, the credit note (storno invoice) for the amount returned is emailed to you too.
The gifted membership starts when the current one ends, so no days are lost. One account can hold one running gym membership and one waiting behind it — so if they already have one queued, they will be able to redeem the code later, once a slot frees up. Class packs have no such limit.
Yes, as many as you like, including several of the same one. The code stays a single code, and whoever receives it chooses in the app what to take now and what to leave on the card. What is left can be redeemed from a different account, so one card can be shared between several people. Everything on the card expires twelve months after purchase.
Yes, for the memberships on the card that haven't been redeemed yet — all of them or just some. Email us at contact@zerogravitycenter.ro from the address you bought with, including the card's code and which memberships you want to return. The money goes back to the card you paid with, and the credit note (storno invoice) for the amount returned is emailed to you. Returned memberships are taken off the card; the others stay on it and can still be redeemed. If you return everything, the code can no longer be used. A membership that has already been redeemed isn't refunded automatically — write to us and we'll look into it.